How can we assist you?
Search our knowledge base, track an order, or connect with our Kathmandu studio concierge.
Orders & Tracking
Track live courier parcels, view OTP status, and review receipts.
Returns & Claims
Start a 7-day return, file disputes, and track refund payout references.
Shipping & Delivery
Inside Kathmandu Valley delivery (Rs. 100) & Outside Valley courier rates.
Payments & Fonepay QR
Cash on Delivery (COD) and instant Fonepay QR receipt verification.
Lifetime Stitch Warranty
Complimentary hardware, zipper, and seam repair on core pieces.
Artisan Support
Direct communication with Kathmandu and Pokhara maker studios.
Quick Parcel Tracking
Enter your order number to inspect live courier telemetry and manage your delivery.
Frequently Asked Questions
Clear answers regarding shipping in Nepal, craftsmanship warranties, and returns.
Still need assistance?
Our support team is based in Kathmandu, Nepal.
Live Support Chat
Instant assistance with product sizing, materials, and order queries.
● Available 10am – 7pm NPT
Email Support Desk
Detailed order inquiries, custom commission requests, and repair claims.
● Response within 4 hours
Studio Phone Line
Speak directly with our studio coordinator in Kathmandu.
Sun–Fri • 10am – 6pm NPT
Artisan Authenticity
Direct from verified Nepal workshops
Express Delivery
Fast courier across Kathmandu & hubs
Lifetime Craft Pledge
Free stitching and heirloom repair
Easy Exchange
7-day hassle-free returns or swaps